Shipping & Returns

Thank you for shopping with us. We want you to be completely satisfied with your purchase. This Return & Exchange Policy outlines the terms and conditions for returning or exchanging products purchased through our e-commerce website. Please review this policy carefully before initiating a return or exchange. By making a purchase, you agree to the terms and conditions stated herein.

1. Eligibility for Returns and Exchanges: We accept returns and exchanges within 2 days from the date of delivery. To be eligible, the product must be unused, in its original condition, and in the original packaging. Some products, such as perishable goods, intimate or sanitary items, and personalized or custom-made items, may not be eligible for return or exchange. We reserve the full right to refuse returns or exchanges if the product does not meet our eligibility criteria.

2. Return Process: If you wish to return a product, please follow these steps:

   • Contact our customer support team within the specified return period to initiate the return process within 2 days from the date of delivery. Provide your order details and a brief explanation for the return.

   • Our customer support team will guide you through the return procedure, including providing you with a return authorization number and the return shipping address.

   • Pack the product securely in its original packaging, including all accessories, manuals, and promotional materials.

   • Clearly write the provided return authorization number number given by our Customer support to you on the package.

   • Ship the product back to us using a trackable shipping method and email the same to us. If shipped and email isn't done with a trackable shipping method, then we aren't responsible for the return or exchange. The return shipping costs are the customer's responsibility unless the return is due to a defective or incorrect item.

3. Exchange Process: If you would like to exchange a product for a different size, color, or model, please follow these steps:

   • Contact our customer support team within 2 days to initiate the exchange process, and provide your order details and specify the desired exchange item, if it meets all the criteria, then the refund will be made within 15 working days or earlier.

   • Our customer support team will guide you through the exchange procedure, including providing you with an exchange authorization number and the exchange shipping address.

   • Pack the product securely in its original packaging, including all accessories, manuals, and promotional materials.

   • Clearly write the provided exchange authorization number on the package.

   • Ship the product back to us using a trackable shipping method and email the same to us. If shipped and email isn't done with a trackable shipping method, then we aren't responsible for the return or exchange. The shipping costs for the return and exchange are the customer's responsibility unless the exchange is due to a defective or incorrect item.

4. Refunds: Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed using the original payment method within 7 business days. Please note that shipping fees, if applicable, are non-refundable. In some cases, a restocking fee may be deducted from the refund amount.

5. Exchanges and Replacement: Upon receiving and inspecting the exchanged product, we will process and ship the replacement item within 7 business days, subject to availability. If the requested exchange item is unavailable, we will offer a suitable alternative or issue a refund for the original purchase price.

6. Damaged or Defective Items: If you receive a damaged or defective product, please contact our customer support team immediately, providing relevant details and photographic evidence. We will arrange for a return, exchange, or refund, depending on the circumstances and product availability only within 2 days of receiving the delivery. Later it may not be considered.

7. Non-Returnable Items: Certain items are non-returnable, including:

   • Perishable goods, such as food or flowers.

   • Intimate or sanitary items, such as undergarments or swimwear.

   • Personalized or custom-made items.

   • Downloadable digital products.

8. Changes to Return & Exchange Policy: We reserve the right to modify or update this Return & Exchange Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed about any modifications. If you have any questions or require further assistance regarding our Return & Exchange Policy, please don't hesitate to contact our customer support team. Email us on : marketing@ssprintmgmt.com